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Ratings by Feature
Recent Customer Reviews (30)
dclabman
No Magic with MagikFlameBought an Artemis unit 2 years ago. 6 months ago the touch screen turns white and doesn't work. I went online to chat and Magikflame tech support contacted me. They told me that the screen is likely in working order but the programming SD is corrupt or not working. They will not repair my SD card but require that I pay $50 for a new one. Please keep in mind that I paid $3745 for this "premium" unit. I don't mind paying for parts but $50 for this seems extreme for something you can but at Walmart for $10. If the program is corrupt, just provide a website where I can download it. Best thing would be to put one in an envelope and send to me and I will send the old one back. Being nickel and dimed on a $4k fireplace unit is shocking. Magikflame is certainly not premium quality and is not worth the price. The holographic image is just OK, other units offer just a nice an image for a lot less. Also, how many years does it take Magikflame to get an Andriod app?Kids are writing these today. Android has 70% of the world market share of mobile OS, might want to get with the times. Yes, I am being a bit harsh here. Considering the price paid vs. value, I would expect better support on your products. It's like charging someone for a screw that falls out. It's nothing major, just send it to them to keep the customer happy.....that's called customer service. Otherwise, use better SD cards or include a spare if this a regular occurrence. I have paid the $50 now, so I will be sharing this review on every site possible. If I deter one person from buying a Magikflame, I figure I will have taken my $50 back. Buyer beware.
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Richard
Transforms the mood of my living roomI love how the Magikflame electric fireplace instantly transforms the mood of my living room. With a simple flick of a switch, I can create a romantic ambiance for a cozy date night or a warm and inviting atmosphere for a gathering with friends. It's versatile and adaptable to any occasion.
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Henry
Experience such exceptional customer serviceThe Magikflame customer support team goes above and beyond to ensure customer satisfaction. They are prompt, knowledgeable, and eager to assist with any inquiries or concerns. It's refreshing to experience such exceptional customer service.
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Mark Wood
Conscious of their environmental As someone who is conscious of their environmental impact, I appreciate that the Magikflame electric fireplace is an eco-friendly choice. It operates without emitting harmful pollutants or smoke, making it a clean and sustainable heating option.
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jackjonson
The-line fireplace that combines elegance, realism, and cutting-edge technologyFrom their outstanding customer service to the exceptional quality of their fireplaces, they have set the bar high in the industry. If you are in search of a top-of-the-line fireplace that combines elegance, realism, and cutting-edge technology, look no further than Magikflame Company
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charlesbonomo
Constantly drawn to its enchanting glowThe flame effects produced by the Magikflame fireplace are simply mesmerizing. The realism is astounding, and it creates a warm and inviting ambiance in any room. I find myself constantly drawn to its enchanting glow, creating a cozy atmosphere that surpasses any traditional fireplace experience
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Thomas
Their commitment to innovation and technologyOne aspect that truly sets Magikflame apart is their commitment to innovation and technology. The ability to customize the flame effects and ambient lighting through the intuitive app is a game-changer. I can easily adjust the colors, brightness, and even add crackling sound effects, tailoring the experience to my liking.
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Thomas
The durability and longevity Furthermore, the durability and longevity of the Magikflame fireplace are unquestionable. The company's dedication to using top-notch materials ensures that this investment will provide years of enjoyment for me and my family
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Joseph
The durability and longevity Furthermore, the durability and longevity of the Magikflame fireplace are unquestionable. The company's dedication to using top-notch materials ensures that this investment will provide years of enjoyment for me and my family
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Michael
Their commitment to customer satisfactionWhat truly impressed me about Magikflame Company was their commitment to customer satisfaction. Throughout the entire process, they demonstrated a genuine passion for their products and ensuring that I was completely satisfied with my purchase. They promptly addressed any concerns or questions I had, and their dedication to resolving any issues was remarkable. It's clear that Magikflame values their customers and strives to provide an exceptional experience from start to finish
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